The management of most companies and business organizations has adopted the concept of TQM in order to achieve and achieve what is known as continuous improvement, after many years of focusing only on the work on the examination and control or emphasis on quality, but over the past few decades, On the labor market, has substantially increased the competitiveness of the markets, which led the organizations to search for more effective ways and means to achieve the concept of improvement and continuous excellence, not only to achieve the objectives of survival and continuity in the market arena, but Looking forward to vinegar Him to achieve what is known as excellence in institutional performance.

Introduction to Organizational Excellence

• Definition of Organizational Excellence
  • The Concept of Excellence and Its Importance to Organizations
  • The Economic and Social Benefits of Excellence
• EFQM Model
  • History and Development of the EFQM Model
  • Main Components of the Model: Criteria and Basic Elements

Essential Criteria of the EFQM Model

• Leadership
  • The Role of Leadership in Achieving Excellence
  • Characteristics of Distinguished Leaders
• Organizational Strategy
  • How to Develop a Strategy in Line with Excellence Criteria
  • The Role of Strategic Planning in Achieving Goals

People and Resources

• Employee Engagement
  • Strategies for Motivating and Engaging Employees
  • The Importance of Organizational Culture in Excellence
• Resource Management
  • How to Use Resources Effectively to Achieve Excellence
  • Knowledge and Innovation Management

Processes and Results

• Operations Management
  • Improving Processes to Ensure Quality and Effectiveness
  • Tools and Methods for Process Improvement (such as Six Sigma and Lean)
• Measuring Results
  • How to Measure Organizational Performance Based on EFQM Criteria
  • Analyzing Results and Using them in Decision-Making

Achieving Sustainability and Continuous Improvement

• Continuous Improvement
  • Strategies for Adapting to Changes and Developing Performance
  • The Importance of Learning from Mistakes and the Experiences of Others
• Achieving Sustainability
  • The Concept of Sustainability in the Context of Organizational Excellence
  • How Sustainability Affects Organizational Performance